Data Retention

Effective Date:
September 1, 2025
Service Provider:
coSociale
Document Version:
1.0

Data Retention

Table of Contents

1. Overview

coSociale retains personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and improve our services.

Our data retention practices ensure that:

  • Personal data is stored securely and protected from unauthorized access.
  • Data is regularly reviewed and removed when no longer needed.
  • Retention aligns with legal, regulatory, and operational requirements.

2. Retention Periods

Different categories of data are retained for different durations depending on purpose and legal obligations.

2.1 Account Data

  • Active Accounts: Data is retained as long as your account is active.
  • Deactivated Accounts: Data is retained for up to 12 months unless deletion is requested.
  • Deleted Accounts: Personal data is permanently deleted within 30 days of deletion request (except where legally required to retain certain records).

2.2 Transaction and Payment Data

  • Payment history, invoices, and billing information may be retained for up to 7 years to comply with financial and tax regulations.

2.3 Marketing and Communication Data

  • Newsletter subscriptions, preferences, and consent records are retained until you unsubscribe or withdraw consent.
  • Marketing analytics data may be anonymized for reporting purposes after 24 months.

2.4 Logs and Analytics Data

  • System logs, usage analytics, and security records are retained for 12 months to monitor performance and detect anomalies.
  • Aggregated or anonymized analytics may be retained indefinitely for service improvement and research purposes.

3. Data Deletion and Anonymization

  • Users may request deletion of personal data at any time via their account settings or by contacting support@cosociale.com.
  • Data that cannot be immediately deleted for legal or operational reasons will be anonymized or restricted until deletion is possible.
  • Backup copies may exist temporarily but will be permanently removed according to our retention schedule.

4. Legal and Regulatory Requirements

coSociale may retain specific data beyond standard retention periods to comply with applicable laws, resolve disputes, enforce agreements, or protect legal rights.

Examples include:

  • Tax and accounting obligations.
  • Security investigations or fraud prevention.
  • Compliance with court orders or regulatory requests.

5. Contact Information

For questions or requests related to data retention, contact us at:

Users also have the right to file complaints with local data protection authorities if they believe retention practices violate applicable privacy laws.