Refund Policy

This Refund Policy outlines the terms under which coSociale provides refunds for products or services purchased. Please read carefully to understand your rights and obligations.

1. Eligibility for Refunds

You may request a refund under the following circumstances:

• Defective or Faulty Products/Services: Items that are defective, damaged, or not as described.
• Incorrect Billing: Charges made in error or duplicate payments.
• Service Non-Delivery: Paid services that were not delivered within the agreed timeframe.

⚠️ Refunds are generally not available for digital content that has been fully delivered or consumed unless legally required.

2. Refund Request Process

To request a refund:

1. Contact our support team at support@cosociale.com within 30 days of the purchase date.
2. Provide your order or invoice number and a detailed explanation of your reason for requesting a refund.
3. Our team will review your request and may ask for supporting documentation if needed.
4. You will receive a confirmation regarding the approval or denial of your refund request.

3. Processing Refunds

• Approved refunds are processed via the original payment method.
• Refunds typically take 5-10 business days to appear in your account depending on your bank or payment provider.
• If your payment was made via a third-party platform (e.g., Stripe, PayPal), additional processing time may apply.

4. Partial Refunds

In some cases, partial refunds may be issued, such as:

• Services partially delivered.
• Products returned with missing components or damage not caused by us.
• Discounts or promotions affecting the original purchase amount.

5. Exceptions

Refunds are not applicable in the following situations:

• Change of mind after purchasing a product or service.
• Items purchased via third-party resellers unless covered by their policies.
• Services that have been fully consumed or used.

6. Contact

For questions regarding this Refund Policy, or to initiate a refund, please contact our support team at support@cosociale.com.

We encourage you to review this policy periodically as it may be updated to reflect changes in our practices or applicable laws.